Japanese Automotive Service

Rare to find an auto service place that is honest and fair. My dealer was pushing a lot of expensive services and telling me how it needed done ASAP and Japanese Automotive did a full inspection and let me know that there was absolutely nothing wrong with the things my dealer was trying to sell me. They gained a customer for life.

Communication of services and estimates are always so easy. I have never had an issue being able to schedule a repair, and they always complete it in a timely manner as quoted. I also love that JAS is a small business and everyone there is so smart and helpful! Update, about a year later: I continue to use JAS for my car care. I know I can trust their inspections, diagnoses of the problem, and prices. Still no issues with making appointments and getting repairs and replacements done!

This is definitely not a good place to take a car to be checked out or get an estimate.! Just wanted my AC to be looked at got charged nearly $150 to be told. I need to spend $2,800 to fix. You’re actually better off at the dealer in this situation they at least give you a free estimate. No, Future service here.

Efficiency and quality! The communication from beginning to end was quick, clear, and incredibly efficient. The logistic of dropping off, the option to pay online, and pick up (after hours) was amazingly user-friendly. I've never had such a positive experience with an auto shop. This is how customer service should be.

I am usually pretty wary about bringing my car to a new shop, but they have earned my trust. I checked under the hood to make sure the new parts I requested were there and they were. I drove my car around for a while and experienced no issues. The prices are very fair too. It's about 25% less than at a dealership. I overheard the mechanic saying that they wanted to let the car run for an extra 15 minutes to make sure nothing weird happened with the new part, so it sounds like they care about the customer's safety too.